Definitions and Abbreviations
Diamond Mile (also the Diamond Mile Program, or the Program) is a loyalty program implemented by JSC ALROSA Airlines for frequent flyers, according to which the Program Participant is awarded Miles that can be used to obtain tickets and other Awards in accordance with the Program Rules published on the Carrier's website.
Baggage is the passenger's personal belongings transported by the Carrier on an aircraft on the basis of an air carriage agreement.
Carry-on baggage tag is a document issued by the Carrier to identify the passenger's unchecked baggage.
Checked baggage is the passenger's baggage accepted by the Carrier for air carriage under the responsibility of the Carrier, for which it has issued a baggage receipt and a baggage tag.
AC — aircraft.
Order — a number containing a combination of numbers or letters, automatically assigned when booking transportation and/or additional services on the Carrier's website. Provided by the Carrier and sent to the passenger by e-mail or mobile phone for further processing of the booking and identification of the passenger when contacting the Carrier's Contact Center.
Booking identifier (PNR) — a special unique code consisting of letters and/or numbers, which is indicated in the electronic ticket and/or EMD, as well as in the itinerary receipt, and serves to identify a specific booking in the database of the computer reservation system.
Air transportation — transportation of passengers, baggage, cargo, mail on an aircraft on the basis of and in accordance with the terms of the air transportation agreement.
Carrier — JSC ALROSA Airlines
Cabin baggage (Unchecked baggage) — personal items carried by the passenger during the flight, except for checked baggage, marked with a "Cabin baggage" tag, carried in the aircraft cabin with the consent of the Carrier under the personal responsibility of the passenger.
Carrier's Website (Website) — the official website of JSC ALROSA Airlines, located at https://www.alrosa.aero and/or https://aero.alrosa.ru
EMD (Electronic Miscellaneous Document) — electronic order for miscellaneous charges of JSC ALROSA Airlines.
1 — GENERAL PROVISIONS
1.1. The provision of the "Additional Carry-on Baggage Seat" service (hereinafter referred to as the Service) means that the passenger is granted the right, from the moment of purchasing an air ticket, to pre-pay for an additional carry-on baggage seat in excess of the established norm included in the fare, and to carry it in the aircraft cabin at his own risk from the point of departure to the point of destination specified in the air ticket.
1.2. The Service does not apply to the carriage of items and substances prohibited for carriage by air transport under transport security conditions.
1.3. The Service is issued for own flights of JSC ALROSA Airlines. The carrier, in special cases and based on its technical capabilities, has the right to limit the list of flights and/or destinations on which the Service can be provided.
1.4. The Service is not provided on flights operated by An-24 and An-38 aircraft.
1.5. The Service is not issued and provided for passengers who have booked air transportation on Code Share flights, where JSC ALROSA Airlines is a marketing carrier.
2 – RULES FOR ISSUING AND PROVIDING THE SERVICE
2.1. When purchasing the Service, the total carry-on baggage allowance for the passenger is calculated as the sum of the carry-on baggage allowance included in the fare, the passenger's personal belongings, and an additional carry-on baggage space purchased within the framework of this Service.
2.2. Carry-on baggage carried by the passenger within the framework of this Service must meet the requirements established by the Rules for the Air Carriage of Passengers, Baggage and Cargo of JSC ALROSA Airlines in terms of contents, packaging, dimensions, weight, etc.
2.3. The dimensions, size and weight of carry-on baggage are determined by the Rules for the Air Carriage of Passengers, Baggage and Cargo of JSC ALROSA Airlines published on the Carrier's website.
2.4. The passenger can purchase the Service and pay for it on the Carrier's website, in the official mobile application of the Carrier ALROSA Air Co, in accredited agencies, as well as at the check-in counter at the departure airport.
2.5. The Service can be purchased:
• During the purchase of an air ticket, before the close of online check-in (more than 3 hours before the flight departure);
• After purchasing an air ticket - through the My Bookings service on the official website of the Carrier and in the official mobile application of the Carrier (more than 3 hours before the flight departure);
• In accredited agencies (more than 3 hours before the flight departure);
• At the departure airport when check-in for the flight opens – at the check-in counters.
2.6. No more than 1 additional piece of hand luggage can be issued per passenger.
2.7. The passenger who has purchased the Service is not provided with any additional benefits over other passengers and is provided in accordance with the air ticket fare and in the general queue.
2.8. The service is valid only for the flight and date for which the transportation was purchased.
2.9. When checking in and/or boarding, the passenger, at the request of the Carrier, must present for weighing the carry-on baggage, including the additional piece of carry-on baggage carried within the framework of this Service.
2.10. If the passenger has presented for transportation additional carry-on baggage with a weight and/or dimensions in the sum of three dimensions greater than those stipulated by the Rules for the Air Carriage of Passengers, Baggage and Cargo of JSC ALROSA Airlines, the Carrier will not accept such additional carry-on baggage for transportation in the aircraft cabin. The passenger must check in oversized and/or excess carry-on baggage as checked baggage (within the free baggage allowance, if such allowance is provided for by the fare conditions, or by paying for it at the Carrier's fares in effect at the time of baggage check-in) or refuse to carry it.
2.11. An additional piece of carry-on baggage that meets the characteristics specified in the Rules for the Air Carriage of Passengers, Baggage and Cargo of JSC ALROSA Airlines may be accepted for carriage as baggage only if there is free capacity on the aircraft. If there is no technical possibility, the Carrier has the right to refuse the passenger the carriage of such baggage, since it does not meet the conditions for the carriage of an additional piece of carry-on baggage previously approved by the Carrier.
2.12. Transfer of the right to use the paid Service to other persons or its use on other flights is not permitted.
2.13. An additional piece of hand luggage during transportation must be placed in the aircraft cabin above the passenger seat on the overhead compartment or under the seat of the passenger seat in front. An additional piece of hand luggage must be placed so that it does not cause inconvenience to other passengers, does not impede their passage and does not create a threat to flight safety.
3 – COST OF THE SERVICE
3.1. The cost of the Service is determined by the Carrier and published in the booking systems.
3.2. The passenger pays for the Service at the rate set by the Carrier, valid at the time of payment.
3.3. The current cost of the Service is published on the official website of the Carrier and in the official mobile application of the Carrier ALROSA Air Co.
3.4. After the passenger has paid for the Service, an EMD is issued, the Carrier undertakes to accept, together with the passenger, an additional piece of hand luggage for carriage on the specified date and flight in the specified direction.
3.5. If, at the boarding gate at the airport of departure, it is discovered that the passenger has carried additional hand luggage that he has not paid for, such hand luggage must be paid for by the passenger at the established rates of the Carrier with a coefficient of 2.0 (i.e. double the amount) of the cost of the Service when it is issued at the check-in counter. If the passenger does not pay for the carriage of an additional piece of hand luggage, the airline has the right to refuse the passenger to carry his things in excess of the established norm.
3.6. If it is discovered at the airport of arrival that a passenger is carrying additional carry-on baggage that was not paid for by him prior to the commencement of transportation at the airport of departure during check-in, such carry-on baggage must be paid for by the passenger at the established rates of the Carrier with a coefficient of 2.0 (i.e. double the amount) of the cost of the Service when it is issued at the check-in counter.
3.7. The fact of provision of the Service is the fact of carrying an additional piece of carry-on baggage in the aircraft cabin together with the passenger.
4 – RETURN OF THE SERVICE
4.1. The cost of the Service is refunded in full if the Service is not provided in the following cases:
• Forced refusal of the passenger from transportation, stipulated by the rules of JSC ALROSA Airlines and Art. 227 of the Federal Aviation Rules "General Rules for the Air Carriage of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees", approved by Order of the Ministry of Transport of Russia dated 28.06.2007 No. 82 (hereinafter - FAP No. 82);
• Unilateral termination by JSC ALROSA Airlines of the passenger air carriage agreement in accordance with Art. 230 of FAP No. 82 (except for the case of unilateral termination by the carrier of the passenger air carriage agreement on the basis provided for in paragraph 6 of Art. 230 of FAP No. 82, in which case the amount paid for the Service is not refunded to the passenger);
• Voluntary refusal of the passenger from carriage in accordance with Art. 229 of FAP No. 82;
• Prompt cancellation of the flight;
• Passenger's refusal of the Service in cases stipulated by clause 2.9. of these Rules.
4.2. Voluntary refund of funds paid for the Service is carried out in the following order:
• To return the Service purchased on the Carrier's website or in the ALROSA Air Co. mobile application, the passenger must submit an application on the website indicating the identifier (EMD number, booking or Order number) provided when purchasing the Service, or contact the Carrier's Contact Center and follow the operator's instructions;
• For the Service issued by an accredited agency, if the passenger refuses transportation, the Service is returned to the accredited agency where the Service was originally issued, or contact the Carrier's Contact Center and follow the operator's instructions.
4.3. Forced refund of funds paid for the Service is carried out by contacting the Carrier's Contact Center.
4.4. To consider an application for non-provision of the Additional Carry-on Baggage Service, the passenger must send the following supporting documents to the email address avia-centr@aero.alrosa.ru and/or avia-info@aero.alrosa.ru:
• a scan of the passenger's identity document;
• a scan of a notarized power of attorney (if the passenger's authorized representative is applying);
• a scan of a copy of the EMD.
• Bank details.
The cover letter must include the flight number, flight date, last name and contact details of the passenger who was not provided the Service, as well as the EMD number or EMD booking identifier, and the passenger's TIN number (12 digits).
4.5. An application for a refund must be submitted no later than 6 months from the departure date of the flight for which the Service was booked.
4.6. In case of improper execution of documents for refund of the cost of the Service, the passenger must re-submit a properly executed application for refund of the cost of the Service, to which properly executed supporting documents must be attached.
4.7. Upon receipt of properly executed documents for refund of the cost of the Service, the competent services of the Carrier shall verify the facts stated in the application and make a decision on it.
4.8. The refund shall be made to the passenger in full.
4.9. The refund shall be made no later than 30 days after the passenger's request. At the same time, the Carrier shall not be liable for an increase in the terms of transfer of funds, which depend on the payment systems, payment services and banks used by the passenger (the person who paid for the air tickets) and may be up to thirty working days.
4.10. The refund shall be made to the passenger in the same way as the payment was made. The refund shall be made to the means of payment that was used to pay for the Service, unless otherwise specified in the passenger's application.
4.11. If the Service needs to be reissued, the passenger will be refunded and the Service will be reissued (taking into account the rates in effect on the date of reissuance).
5 – FINAL PROVISIONS
5.1. The Carrier may additionally introduce, suspend or limit the accrual of miles for additional services issued within the Diamond Mile Program. Up-to-date information on the Diamond Mile Program and the terms of accrual of miles is published on the official website of the Carrier.
5.2. The Carrier reserves the right to limit the purchase and use of the Service at any time for operational reasons.
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