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Support

Diamond Mile

Dear Participant!
Currently, work is underway to prepare an automated form for contacting the Dimond Mile loyalty program support center. Please send your request to the direct support address of the "Diamond Mile" - DiamondMile@aero.alrosa.ru

When submitting a request for additional baggage for Gold and Diamond status holders, please contact us in advance. The loyalty program support service center "Diamond Mile" processes applications according to the following schedule:

MONDAY 08:00 — 17:00 Moscow time
TUESDAY 08:00 — 17:00 Moscow time
WEDNESDAY 08:00 — 17:00 Moscow time
THURSDAY 08:00 — 17:00 Moscow time
FRIDAY 08:00 — 15:00 Moscow time
SATURDAY CLOSED  
SUNDAY CLOSED